Refund policy

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be unopened, unused, and in its original packaging, with proof of purchase. Sale items are not eligible for return.

To start a return, contact us at orders@perfstudionyc.com. Returns must be sent to: [INSERT RETURN ADDRESS]

Once your return is accepted, we'll send a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item arrives defective, damaged, or incorrect. We'll evaluate the issue and arrange a replacement or refund.

Refunds

We'll notify you once we've received and inspected your return, and let you know if it's been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at orders@perfstudionyc.com.